If you click on this thread you must post on it...

A new place opened close by and they sell homemade cabbage rolls. I'm going to have to check them out.
 
Your car rental will have insurance attached that should include roadside assistance. It might be a bit extra but I figure it would be a requirement. I’m pretty sure of that and you’ll have numbers to call.
We have AA here but my comprehensive package includes roadside assistance and I contact my insurers if I need it.
 
Actually wrote some words today, which was cool. I might do a little bit more tomorrow too, as I booked a vacation day. Too much writing-adjacent stuff going on lately instead of just the writing.

Louanne, I can't wait to see some travel pics so I can live vicariously through you !
 
No rain in our forecasts today, but some clouds are rolling in
 
So ... we received a complaint at work the other day. One of our clients asked us to email their invoices to him, which is not unusual ... but his reaction definitely was.

A few weeks after we emailed his first (and second, and third etc.) invoice, he complained about not receiving them. We said "Check your spam folder" ... and that's where they went. And THEN he accused us of spamming him. :rolleyes:

It didn't matter how patiently we explained that we were billing him for his child's treatment (our company helps disabled people). From then on, we were bad guys. But wait, it gets better.

He used to email us every week, calling us "Minions" and "Peons" (among his more printable names for us). He insulted our integrity and our parents. He questioned what bodily orifice we were using to think.

All this we bore with patience and fortitude, since he is a customer and it's not a good idea to insult a customer. Then came the final straw: he threatened to sue us and take us to VCAT (the Victorian Civil and Administrative Tribunal, an independent body that resolves disputes and makes legally binding decisions).

Wait, what? :oops:

After picking up our collective jaws off the floor (and trying not to laugh - after all, we had all his insults in writing), we decided enough was enough, and took it to our manager.

He also stared at this guy's emails with shock, tried not to laugh, and said "Leave it with me."

I don't know what happened next, but a week later, the guy was banned from dealing with us, a lady called us (the guy's wife, I guess?) to apologise and pay all the overdue bills, and we never had any more problems.

But the other day, we had an official letter from VCAT to notify us that this guy made an official complaint to them. :oops: Some people never learn, I suppose.

It's a good thing I saved all the original emails. CYA. You never know when they'll come in handy. :) I wonder what VCAT will make of them ... ;)
 
Whenever we have a big family gathering, we have to make sure there are vegan options for the 3 vegans in the family. We're planning a big family party for my Mom's birthday in December, and I found a new recipe I am going to try - vegan beef and broccoli - made with soy curls
 
Rath Darkblade said:
So ... we received a complaint at work the other day. One of our clients asked us to email their invoices to him, which is not unusual ... but his reaction definitely was.

A few weeks after we emailed his first (and second, and third etc.) invoice, he complained about not receiving them. We said "Check your spam folder" ... and that's where they went. And THEN he accused us of spamming him. :rolleyes:

It didn't matter how patiently we explained that we were billing him for his child's treatment (our company helps disabled people). From then on, we were bad guys. But wait, it gets better.

He used to email us every week, calling us "Minions" and "Peons" (among his more printable names for us). He insulted our integrity and our parents. He questioned what bodily orifice we were using to think.

All this we bore with patience and fortitude, since he is a customer and it's not a good idea to insult a customer. Then came the final straw: he threatened to sue us and take us to VCAT (the Victorian Civil and Administrative Tribunal, an independent body that resolves disputes and makes legally binding decisions).

Wait, what? :oops:

After picking up our collective jaws off the floor (and trying not to laugh - after all, we had all his insults in writing), we decided enough was enough, and took it to our manager.

He also stared at this guy's emails with shock, tried not to laugh, and said "Leave it with me."

I don't know what happened next, but a week later, the guy was banned from dealing with us, a lady called us (the guy's wife, I guess?) to apologise and pay all the overdue bills, and we never had any more problems.

But the other day, we had an official letter from VCAT to notify us that this guy made an official complaint to them. :oops: Some people never learn, I suppose.

It's a good thing I saved all the original emails. CYA. You never know when they'll come in handy. :) I wonder what VCAT will make of them ... ;)
Click to expand...
As someone who worked as a receptionist for 7 seasons, I can only say that some people are just hard to deal with. They don't accept the things that 99% of all other beings seem to have no issues with.

I have a few stories from my time as a campsite receptionist...
 
This afternoon I set out to start a crazy quilt square for tonight's meeting wherein everyone is working on feather stitch embellishment. Not one, not two, but three long-neglected projects sang siren songs to me. I happily hopped back and forth between them... and realized I still don't have tonight's project prepared. Heck with it. I already know how to do a featherstitch and will just take a project that needs hemming instead.
 
Madman Starryteller said:
As someone who worked as a receptionist for 7 seasons, I can only say that some people are just hard to deal with. They don't accept the things that 99% of all other beings seem to have no issues with.

I have a few stories from my time as a campsite receptionist...
Click to expand...

Please feel free to share. I've worked in accounts for nearly 20 years, so I'm a dab hand at tea and sympathy. :)
 
I'm glad I don't have a customer facing role. I would never survive it, as I'd most probably tell them to take a 'long walk off a short pier.'
 
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