So last Thursday, my GP sent me to do an x-ray and a blood test. I did the blood test on Friday, and it took 5 minutes because I had a printed script.
Yesterday, I had a call from my GP, who wanted me to do another blood test (testing specifically for iron levels). Fair enough, she's the expert. So I made plans to do it this morning, despite the pouring rain. (Why not? I'm not made of salt, I won't melt).
I also skipped breakfast before the blood test, because you have to fast. Fine. Last time I did this, I left the house at 7:20 am and came back at 7:40. No big deal.
But this time, my GP sent me the script as part of the pathology lab's app, on my phone. So:
1. I went to my usual pathology place, where I was first in line. (Huzzah!)

But they said they couldn't take it because they didn't have a printer, and they needed a printed copy, and could I go to another office instead?
2. Sigh. Time to drive to the nearest office ... which had 5 people ahead of me in line. Poo.

So I sat and waited, and waited, and waited (they had just one pathologist running the place).
3. After 15 minutes, she said that another office next door just opened, and it has two pathologists instead of one, and would we all like to go there instead?
4. Off we tramp next door. But one of the pathologists there is handling an emergency patient ... fine ... so only one pathologist can see all of us. Still, I'm 2nd in line. But time's moving on, and I do have work to go to ... *looks at watch*
5. Another 20 minutes later (and fully an hour into this adventure), I finally get to see someone -- who says to me, "Why did you come here? The first office could've just scanned the QR code on the app!"
*facepalm*
So instead of this taking 20 minutes (like last week), it took nearly 90 minutes - i.e. 7:20 to 8:45. All because the first pathologist either didn't understand how the app work, or didn't want to try understanding it.
But I'm not angry, because I work in healthcare, and I can see the funny side. I could sell this story to the papers: "healthcare worker pushed around by healthcare system"...
